If you're from Delhi, you've probably heard of the famous "Kuremal’s Kulfi" (the name is misleading, but the kulfi is mouth-watering). They have branches all over Delhi, including one in Bengali Market near CP. A few days ago, I was there enjoying my treat when I noticed something interesting. Right outside the kulfi store, there was a lady with a weighing scale, charging Rs. 5 per use. Now, this was an intriguing choice of location. Bengali Market is a posh area of Delhi, where the average income of consumers is quite high. The people here like to be seen as health-conscious. Moreover, Kuremal’s is a popular spot for family outings, so after having their kulfis, many people were stepping on the scale to check their weight. Analyzing the lady’s business using the 7P framework, I realized several things. The product is straightforward: the service of measuring body weight. The need being addressed here is the belongingness need of being seen as a health-con...